退款政策

If you discover any issues with the items you received, please email us your order number, item number, and clear photos of the problem area within 3 business days of delivery. We will do our best to resolve the issue for you as soon as possible.
Please note that we do not accept returns, exchanges, or refunds based on personal dissatisfaction with the style, color, size, fabric quality, or fit.

1. Eligible Conditions for Exchange/Refund
We will happily process an exchange or refund under the following strict conditions:
  • Manufacturing Defects: Received goods with prominent holes or torn fabric.
  • Incorrect Fulfillment: Completely wrong item, size, or order delivered.
  • Size Discrepancy: A measurement variance of more than +/- 5cm from our official size chart.

2. Non-Returnable & Non-Refundable Conditions
Returns, exchanges, or refunds will NOT be accepted under any of the following circumstances:
  • Subjective Reasons: Slight color discrepancies (due to monitor/screen displays), fabric texture/weight not meeting personal expectations, or items not fitting perfectly.
  • Minor Production Details: Small minor stains, loose threads, mild scratches on leather goods, or natural color fading/bleeding in denim items.
  • Logistics Delays: Shipping times taking longer than expected, or delivery delays caused entirely by the courier's operations.
  • Partial Out-of-Stock: Requesting a full refund for the entire order because a single partial item is out of stock.
  • Hygiene Restrictions: Due to the intimate nature and strict hygiene regulations, all intimate apparel, lingerie, bodysuits, tight-fitting clothing, swimwear, and items with built-in padding are strictly non-returnable.
  • Altered Items: Any goods showing signs of being washed, worn, perfumed, or used.
  • Late Reports: Issues reported after 3 business days from the delivery date.
  • Late Returns: Failure to ship the goods back within 5 business days after your return request has been approved.
  • Promotional Items: All items purchased on sale, clearance, or via gift cards.

3. How to Start a Return
To be eligible for an approved return, your item must be in the exact same condition that you received it—unworn, unused, unwashed, with all original tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase.
  1. Contact Us First: Please submit a request through our [Contact Us] page. Items sent back to us without prior approval will NOT be accepted.
  2. Return Instructions: Once your return is accepted, we will provide detailed instructions on how and where to ship your package.
  3. Inspection & Processing: We will notify you once we have received and inspected your returned package to confirm if the refund/exchange is officially approved.
  4. Refund Method: If approved, you will be automatically refunded on your original payment method. Please note it may take some time for your bank or credit card company to process and post the refund.